Everything we do is done with good and positive intent!

Our aim is to delight both you and the recipient of the hamper. However, we know that things may go wrong so let us see how we can help.

Deliveries Returned to Us

Occasionally a hamper will be returned to a number of reasons for example:-

       -  A card was left but there was no response from the recipient to arrange re-delivery.

        - The recipient is not known at that address or has moved.

        - The address details are incorrect or insufficient.

        - The delivery was refused.

        - There was no access to a secure building or complex to deliver or leave a card.

        - The courier could not contact the recipient and there was nowhere safe to leave the parcel

If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.

Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.

We will inform you via email within three business days of the hamper being returned to us.

An applicable re-delivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.


Damaged or Faulty Items

 In the event that your hamper or its contents are incorrect or arrive damaged or faulty, please contact us by email hello@haversackhampers.com.au.

We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue. We believe in talking to resolve issues and that this would be better for the world in general too!

If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.

We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.

For all orders placed through our website, refunds will be made to the same card, Paypal, or Afterpay account that was used to pay for the original order.


Cancellation Policy

We are unable to cancel if the order is already on for Delivery. Please email at hello@haversackhampers.com.au to discuss further.

Returns & Exchange Procedure:

 In the circumstance that you need to return or exchange an item please email hello@haversackhampers.com.au and we will take care of this for you. Please quote your order number or invoice number in all correspondence.